Refund policy
Welcome to ShoreStep.store. We appreciate your trust in choosing us for comfortable, stylish, and high-quality women's sandals. Customer satisfaction is one of our highest priorities, and we want every purchase to be a positive experience.
This Return & Refund Policy explains how returns, exchanges, refunds, and cancellations are handled when you shop with ShoreStep. By placing an order through our website, you acknowledge and agree to the terms outlined below.
Our 30-Day Return Guarantee
We proudly offer a 30-day return policy on eligible products.
If for any reason you are not completely satisfied with your purchase, you may request a return within 30 calendar days after your package has been delivered.
Our goal is to make the return process simple, transparent, and hassle-free.
Free Returns
Unlike many online retailers, ShoreStep provides free returns on eligible products.
When your return request is approved, our customer support team will provide detailed instructions to help complete the process smoothly.
Eligible Return Reasons
Returns may be accepted for many reasons, including but not limited to:
- Wrong size ordered
- Product does not fit comfortably
- You changed your mind
- Wrong item received
- Damaged during shipping
- Manufacturing defects
- Product significantly different from its description
- Delivery issues verified by the carrier
Conditions for Returns
To qualify for a return, products should meet the following conditions whenever reasonably possible:
- Returned within 30 days after delivery
- Free from intentional damage
- Includes original accessories if applicable
- Not altered or modified after delivery
- Properly packaged for return shipping
Products that have been lightly tried on indoors are generally acceptable.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards
- Final sale items clearly marked before purchase
- Customized or personalized products
- Products intentionally damaged after delivery
- Products returned fraudulently
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible.
To help us process your request quickly, we may ask for:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
Once reviewed, we'll gladly provide a replacement, refund, or another suitable resolution.
Wrong Item Received
If you receive an incorrect product, we sincerely apologize.
Please contact our support team with:
- Your order number
- Photos of the received item
We will arrange the appropriate solution at no additional cost.
Size Issues
Because footwear sizing may vary between manufacturers, we strongly recommend reviewing our sizing information before placing an order.
If the selected size does not fit as expected, you may still request a return within our 30-day return period.
Exchanges
At this time, ShoreStep does not guarantee direct exchanges.
The fastest option is typically:
- Return the original item.
- Receive your refund after approval.
- Place a new order for your preferred size or style.
Return Process
Returning an item is simple.
Step 1
Contact our Customer Support team.
Email:
Include:
- Order number
- Name
- Email address
- Reason for return
Step 2
Our team will review your request.
If approved, we'll send detailed return instructions.
Step 3
Prepare your package securely.
Step 4
Ship the item following the provided instructions.
Step 5
After the returned item has been received and inspected, your refund will be processed.
Refund Processing
Approved refunds are issued using the original payment method whenever possible.
Refund processing times vary depending on your financial institution.
Generally:
- Inspection: 2–5 business days
- Refund processing: 3–10 business days
- Bank processing may require additional time.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If additional assistance is needed, please contact our support team.
Order Cancellation
Orders may be cancelled before shipment.
If your order has not entered fulfillment, a full refund will typically be issued.
Once an order has shipped, it cannot usually be cancelled but may still qualify under our Return Policy after delivery.
Refused Deliveries
If a shipment is refused without prior communication, additional shipping or handling costs may be deducted from the refund when applicable.
Lost Packages
If tracking indicates your package has been lost during transit, please contact us.
We will investigate with the shipping carrier and work toward a fair resolution, which may include a replacement or refund depending on the circumstances.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately.
If the order has not yet shipped, we will gladly update the address whenever possible.
Fraud Prevention
To protect both our customers and our business, ShoreStep reserves the right to decline return requests involving suspected fraud, abuse, excessive returns, or violations of this policy.
Limitation of Liability
To the maximum extent permitted by applicable law, ShoreStep shall not be responsible for indirect, incidental, or consequential damages arising from the use of our products or services.
Policy Updates
This Return & Refund Policy may be updated periodically to reflect operational improvements, legal requirements, or changes to our services.
The latest version will always be available on our website.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
ShoreStep.store
Address
690 Sherbrooke St W
Montreal, Quebec H3A 1E9
Canada
Phone
(905) 815-9510
We are committed to providing a fair, transparent, and customer-friendly return experience for every order.