Welcome to ShoreStep.store. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, prepare, ship, and deliver your orders.

By placing an order through ShoreStep.store, you agree to the shipping terms described below.

Our Shipping Commitment

At ShoreStep, we understand that receiving your order quickly and safely is an important part of your shopping experience.

That's why we proudly offer:

• Free Worldwide Shipping
• Reliable Order Tracking
• Carefully Packaged Products
• Secure Delivery Process
• Dedicated Customer Support

We work with trusted logistics partners to ensure every order reaches its destination safely.

Shipping Coverage

We proudly ship to customers worldwide.

Our shipping network includes most countries and regions across:

• North America
• South America
• Europe
• Asia
• Oceania
• The Middle East
• Africa

If shipping restrictions apply to your location, we will notify you before processing your order whenever possible.

Shipping Cost

Free Shipping Worldwide

No minimum purchase is required.

Every eligible order placed through ShoreStep qualifies for free standard shipping.

There are no hidden shipping fees added during checkout for standard delivery.

Order Processing

Orders are typically processed within:

1–3 Business Days

Processing includes:

• Payment verification
• Quality inspection
• Product preparation
• Protective packaging
• Shipping label creation
• Carrier pickup

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Time

Once shipped, most orders arrive within:

7–10 Business Days

Delivery estimates vary depending on:

• Destination country
• Customs procedures
• Local postal services
• Weather conditions
• National holidays
• Transportation availability

Please note that estimated delivery times are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may require several hours or days to appear after the carrier receives your package.

Customers can monitor shipment progress throughout the delivery journey.

Multiple Packages

Orders containing multiple products may occasionally be shipped separately.

This helps us:

• Reduce shipping delays
• Improve inventory availability
• Speed up fulfillment

If this occurs, you may receive multiple tracking numbers.

There is no additional shipping cost.

Shipping Address

Customers are responsible for providing accurate shipping information.

Please verify:

• Full name
• Street address
• Apartment or unit number
• Postal code
• City
• State or Province
• Country
• Phone number

Incorrect or incomplete addresses may result in delivery delays or returned shipments.

Address Changes

If you need to update your shipping address, please contact us immediately.

Address modifications are generally possible only before the order enters fulfillment.

Once an order has shipped, address changes cannot always be guaranteed.

Customs, Duties & Taxes

Depending on your country, customs authorities may require import duties, taxes, or other government fees.

These charges, when applicable, are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.

ShoreStep has no control over customs procedures or fees.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, occasional delays may occur due to:

• Severe weather
• Customs inspections
• Airline delays
• Carrier disruptions
• Natural disasters
• Peak holiday seasons
• Local transportation issues

We appreciate your patience if unexpected delays occur.

Lost Packages

If your package appears to be lost during transit, please contact our support team.

We will:

• Investigate with the shipping carrier
• Review tracking updates
• Work toward an appropriate resolution

Depending on the circumstances, a replacement or refund may be provided.

Damaged Shipments

If your package arrives damaged, please notify us as soon as possible.

To assist with the investigation, we may request:

• Your order number
• Photos of the damaged product
• Photos of the shipping package
• A brief explanation of the issue

We will review each case promptly and provide an appropriate solution.

Incorrect Items

If you receive the wrong product, please contact us immediately.

Include:

• Order number
• Photos of the received item

Our customer support team will resolve the issue as quickly as possible.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Refused delivery
• Carrier access restrictions

the package may be returned or held by the carrier.

Additional shipping charges may apply if reshipment is required.

Returned Shipments

Packages returned because of:

• Incorrect address
• Delivery refusal
• Failure to collect the package
• Unclaimed shipments

may require additional shipping charges before reshipment.

Order Cancellation

Orders may generally be cancelled before shipment.

Once an order has been dispatched, cancellation is no longer possible.

Customers may instead use our Return & Refund Policy after receiving the order.

Shipping Restrictions

Certain products may be unavailable in selected regions due to:

• Local regulations
• Import restrictions
• Carrier limitations
• Safety requirements

If your order cannot be fulfilled, we will notify you and arrange an appropriate refund if necessary.

Force Majeure

ShoreStep is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War
• Government restrictions
• Pandemics
• Labor disputes
• Transportation interruptions
• Customs delays

Sustainable Packaging

Whenever practical, we strive to use protective packaging that minimizes waste while ensuring your products arrive safely.

We continue exploring environmentally responsible packaging improvements as part of our long-term commitment to sustainability.

Customer Satisfaction

Our goal is to ensure every customer receives:

• Reliable shipping
• Secure packaging
• Prompt customer service
• Accurate tracking
• Professional support

If you have any shipping concerns, our team is always happy to help.

Contact Information

For questions regarding shipping or delivery, please contact us.

ShoreStep.store

Address
690 Sherbrooke St W
Montreal, Quebec H3A 1E9
Canada

Phone
(905) 815-9510

Email
support@ShoreStep.store

We sincerely appreciate your trust in ShoreStep and look forward to delivering comfortable, stylish footwear directly to your doorstep—wherever you are in the world.